If you’re a Sky TV customer – or even if you’re not – then you may very well be looking to join Sky Mobile. Then again, maybe you’re wanting to leave and go elsewhere?
Changing mobile networks is just a part of life, and these days it’s a simple and painless process, even when bringing your number with you.
So whether you’re joining Sky Mobile or leaving, you’ll find a guide to bringing your number with you below. First we’ve covered the process for taking your number with you when leaving Sky Mobile, then further down you’ll find the same process for joining Sky Mobile.
Depending on which you’re doing it’s a bit different, but in both cases it hinges on getting a PAC (Porting Authorisation Code).
Sky Mobile SIM Deal
5GB Data
Unlimited Mins
Unlimited Texts
£10.00 a month12 month contract
Sky Mobile SIM Deal
25GB Data
Unlimited Mins
Unlimited Texts
£16.00 a month12 month contract
Sky Mobile SIM Deal
50GB Data
Unlimited Mins
Unlimited Texts
£20.00 a month12 month contract
Leaving Sky Mobile and transferring your number
If you’re leaving Sky Mobile then you just need to follow three simple steps to do so and transfer your number.
You’ll find these steps below, but before doing anything note that you shouldn’t cancel your Sky Mobile contract – just follow these steps and that will be handled anyway, but if you manually cancel it too soon then you could lose your number.
Step 1 - Request a Sky Mobile PAC code
We’ve listed this as step one but actually you could do step two first equally, it doesn’t matter which order you do these two steps in.
In any case, this step is getting a PAC code from Sky Mobile, and you can do that just by sending a short text message. However, you can also request one online or over the phone, with details for all options below.
- Text to switch - Text the word ‘PAC’ along with your date of birth (DDMMYYYY) to 65075
- Online – Go to sky.com/leavesky (My Account > Mobile > My Number) and sign in with your Primary Sky ID
- Phone – Call 03300 412 524
Be aware that PAC codes only last 30 days. That should be plenty of time to complete this process, but if yours expires you can always request a new one using the same methods.
Step 2 - Order a new phone or SIM
Step 2 (or step 1 if you prefer to do things that way round) is to order a phone or SIM Only plan from the network you’re joining.
There are loads of options, so if you haven’t yet decided on a network or plan, take a look at the phone deals and SIM Only deals on our site. You can find, filter and compare all the best options that way, and we even sometimes have exclusive deals.
Once you’ve made an order, just wait for your new SIM card to arrive, and then activate it.
Step 3 - Give your Sky Mobile PAC code to your new network
Finally, it’s time to give your Sky Mobile PAC code to the new network you’ve joined.
This is typically done via an online form, but you’ll find full details for most networks below. If in doubt though, just give your new network a call for assistance.
The form will also ask for other details, like your new temporary number, and the number you want to keep. But these should all be things you know or can easily find.
Once you’ve filled in the form, you’ll usually find your old number is transferred to your new network in 1-2 working days (unless you request a later date). Once done, your Sky Mobile account will automatically be closed.
Joining Sky Mobile and transferring your number
If you’re planning to join Sky Mobile then there’s a similar three-step process to when leaving the network.
So follow the three simple steps below and you’ll be set up with a Sky Mobile account and have your number transferred to it. Your contract with your old network will also automatically be closed for you at the end of this process, so there’s no need to manually do that.
Oh, and note that the first two steps below can be carried out in either order. So if you’d rather sign up with Sky Mobile (step 2) before getting a PAC code (step 1), that’s absolutely fine, it’s just the final step that needs leaving until last.
Step 1 - Request a PAC code from your existing network
We suggest requesting a PAC code from the network you’re leaving before doing anything else (though as noted it’s fine if you do step 2 first).
The simplest way to request this code is to text ‘PAC’ to 65075 from the number you want to keep. You may also be asked for your date of birth (likely in the format DDMMYYYY) or possibly other details, but this varies from network to network, and you’ll get a text back asking for this information if it is necessary.
Either way, once you’ve texted the necessary details you’ll receive a PAC code in return, and this tends to be the simplest method of getting one, but for most networks it’s not the only method, so we’ve detailed alternate options in the chart below.
Old Network - Text to switch
|
Online
|
Phone
|
Asda Mobile
Text ‘PAC’ to 65075
|
Request it online.
|
Call 2732 from your Asda Mobile
(call 0808 006 2732 from any other phone)
|
BT Mobile
Text ‘PAC’ to 65075
|
Log into My BT Go to Mobile > Thinking of leaving BT.
|
Call 0800 800 150 from any phone
|
CMLink
Text ‘PAC’ to 65075
|
Follow the steps under ‘how to port out online’.
|
--
|
EE
Text ‘PAC’ to 65075
|
From your Online account Go to Menu > Account settings > Leave EE
|
150 from your EE phone
( or 0800 956 6000 from another phone)
|
Giffgaff
Text ‘PAC’ to 65075
|
Request your PAC code online here.
|
--
|
iD Mobile
Text ‘PAC’ to 65075
|
From your Online account Head to the My Account page > Thinking of Leaving > Switch or Cancel Now > Get PAC code.
|
--
|
Lebara
Text ‘PAC’ to 65075
|
Fill in this form.
|
--
|
Lyca Mobile
Text ‘PAC’ to 65075
|
--
|
Call Lyca Mobile on 322 from your Lyca Mobile phone
|
O2
Text ‘PAC’ to 65075
|
My O2 account online.
|
Call 202 from your O2 phone
|
Sky Mobile
Text ‘PAC’ to 65075
|
Request it online.
|
Call 03300 412 524
|
Smarty
Text ‘PAC’ to 65075
|
Head to your account settings, then ‘Manage plan’ and follow the steps under ‘Leave Smarty’.
|
--
|
Tesco Mobile
Text ‘PAC’ to 65075
|
Go to My Account and select ‘View or Change my account details’, then ‘Leaving Tesco Mobile?’
|
Call 4455 from your Tesco phone
|
Three
Text ‘PAC’ to 65075
|
Fill in the ‘Leave Three’ form online. Or, use Three’s live chat.
|
Call 333 from your Three phone
(or 0333 338 1001 from another phone,)
|
Virgin Mobile
Text ‘PAC’ to 65075
|
Sign into your online account and select ‘Switching’
|
Call 789 from your Virgin Mobile
(or 0345 6000 789 from any other phone)
|
Vodafone
Text ‘PAC’ to 65075
|
In your online account Go to Account settings > Mobile switching
|
Call 191 from your Vodafone phone
|
VOXI
Text ‘PAC’ to 65075
|
Sign into your account
and head to ‘Leave VOXI’.
|
Call 08080 057449
|
Step 2 - Order a new Sky Mobile phone or SIM
Step 2 (unless you choose to do this first) is signing up for a Sky Mobile plan. You have the choice of SIM Only or buying a whole new phone on contract.
You’ll find all the Sky Mobile SIM Only deals and Sky Mobile phone plans on our site, so if you haven’t already decided on a plan, that’s a great way to filter through your options.
Once you’ve placed an order, just wait for it to arrive and then activate your new Sky Mobile SIM card. You’ll be given a new temporary number, which you need to have activated before you move to step three.
Step 3 - Give your PAC code to Sky Mobile
The final step is giving your PAC code to Sky Mobile, and this is just as simple as the previous two steps. All you have to do is fill in Sky Mobile’s number transfer form.
If you do this before 6pm Monday-Friday (excluding bank holidays) then your number will be transferred by 5pm on the next working day. If you fill the form out after 6pm or on a Saturday or Sunday, then the transfer will happen within two working days.
The process can take longer over bank holidays, but Sky Mobile will text you when it’s done, so you’ll always know. However, the network warns that things like picture messages and voicemail can take up to 24 hours to work after the transfer is complete.
Frequently Asked Questions
Can you keep your number when moving between plans on Sky Mobile?
Yes, you can, and you don’t even need a PAC code for this.
What if I don’t want to keep my number?
You don’t have to keep your number when changing networks. If you’d rather get a new number then simply close your old account without requesting or without using a PAC code.
You can also text ‘STAC’ to 75075 from your old number to get a STAC code. If you give this to your new network instead of a PAC, they’ll arrange for your old account to be closed without transferring your number.
Will I be charged for a PAC code?
How long does it take for a number to transfer to a new SIM?
That depends on when the request is made, but in general it will happen within 1-2 working days.
Can I end a contract without a PAC code?
Yes, you don’t need a PAC code to end your contract if you don’t want to transfer your number. You can end a contract without a PAC simply by asking your old network to close your account, or by giving a STAC code (obtained by texting ‘STAC’ to 75075 from your old number) to your new network. But you do need a PAC code if you want to keep your number.
Can I use a PAC to switch from one Sky Mobile plan to another?
Why does my phone show the wrong number?
Occasionally a phone will show the wrong number after changing or transferring your number.
To resolve this on iOS, go to Settings > Phone > My Number, and change the displayed number. Also go to Settings > Messages > Send & Receive, and tick the correct number. If all else fails, you can try resetting your network setting by going to General > Reset > Reset Network Settings.
For Android users, you should go to Settings > About Phone > My Number, to change the displayed number, and also change it in Contacts > 'Me' or 'My Card'. If that doesn’t fix the problem then try resetting your network settings by going Settings > General Management > Reset > Reset network settings.
Can you change or cancel a number transfer?
If the number transfer process has started then it may be too late to change or cancel it, but sometimes you can. It’s worth getting in touch with your new network to check.
What happens if my number didn’t transfer?
On occasion a number transfer will fail to complete, usually for one of the following reasons:
- Your new SIM isn’t active: You need to activate your new SIM card before you can transfer your old number to it, so do this and try again.
- You’re out of the UK: Number transfers will only complete if you’re in the UK on the day of the transfer, so request the transfer again when you’re back.
If this didn’t fix the problem then get in touch with your new network for assistance.