Asda Mobile PAC code: keep your number when changing mobile operators

If you’re reading this article then you’re probably looking to change network – and more specifically either to join or leave Asda Mobile.

In either case, it’s easy to do so while keeping your old number, and below we’ve covered the simple three-step process.

The steps vary a little depending on whether you’re joining or leaving though, so the first part of this article covers leaving Asda Mobile, while the second part covers joining it. But either way, the key to keeping your number is getting a PAC (Porting Authorisation Code), so that’s step one.

Leaving Asda Mobile and transferring your number

Leaving Asda Mobile? In that case you’ll need to get a PAC code from Asda and then give it to your new network.

We’ve covered exactly how to do that below, but just note that you shouldn’t cancel your Asda Mobile account, as you could lose your number if you do that before the transfer process is complete. The act of transferring your number will close your account anyway.

Step 1 - Request an Asda Mobile PAC code

There are several ways to get a PAC code from Asda Mobile, and we’ve detailed them all below, but we recommend using ‘Text to Switch’, as this is quick, easy, and means you don’t even have to talk to anyone at the network.

Here are the methods in full:

• Text to switch - Text the word ‘PAC’ to 65075
• Online - Head to your online account
• Phone - Call 2732 from your Asda Mobile phone

You should note that a PAC code is only valid for 30 days, but if yours expires before you get a chance to use it then you can simply request a new one.

Step 2 - Order a new phone or SIM

We’ve listed this as step two but actually it doesn’t matter what order you do these first two steps in. So if you ordered a new phone or SIM before getting your PAC code, that’s fine.

In any case, you typically need to order and activate a phone or SIM-Only plan on your new network before you can give them your PAC code.

So if you haven’t already, sign up for the plan you had your eye on, wait for your new phone or SIM to arrive, and then activate it.

And if you’re still choosing which plan to go for, take a look at the phone deals and SIM-Only deals on our site – some of which are often exclusive offers.

Step 3 - Give your Asda Mobile PAC code to your new network

The third and final step is to give your Asda Mobile PAC code to the new network you’ve joined.

This is just as simple as the first two steps, as you typically just fill out a short form on your new network’s site, in which you’ll also have to provide your old number and your temporary new number.

Note that sometimes you can provide these details while ordering your new phone or SIM card, but not always, and you’re always able to do so after they arrive.

You’ll find explanations of the number transfer methods for most networks in the chart below – along with links to the required form where relevant.

Once you’ve filled out the form, you then just need to wait for the transfer to take place, but typically it will be done either the next working day, or – if you make the request in the evening or on a weekend or bank holiday – in two working days. You can also often request a specific day for the transfer to happen if you’d prefer.

Once the number transfer is complete, Asda Mobile will send you your final bill and close your account. Still having issues? Skip to the FAQ at the bottom of this article for answers to related questions.

Joining Asda Mobile and transferring your number

If you’re looking to join Asda Mobile rather than leave then this is the section of this article for you.

As with leaving, there are just three simple steps involved in bringing your number with you when signing up with Asda Mobile, and we’ve detailed them below.

Just make sure you follow these steps rather than cancelling your old account. It will automatically be cancelled when your number is transferred, and if you do so before then you might lose your number.

Step 1 - Request a PAC code from existing network

The key to keeping your number is getting a PAC code from the network you’re leaving, and the easiest way to do that is simply to text ‘PAC’ to 65075 (from the number you want to keep).

But there are other methods too, and we’ve detailed them in the chart below.

Step 2 - Order a new Asda Mobile phone or SIM

The second step is to actually place an order with Asda Mobile – though you can also do this before you’ve got your PAC code.

If you’re unsure which plan to go for, check out the SIM deals on our site. Or if you’re after a new handset then take a look at the phone deals.

Step 3 - Give your PAC code to Asda Mobile

The final step is to give your PAC code to Asda Mobile, but first you need to wait until you’ve received and activated your new Asda Mobile phone or SIM.

Once it’s active you can transfer your number from your online Asda Mobile account. Just head to ‘My profile’ and scroll down to ‘transferring your number’. If you’d rather arrange it over the phone, you can give Asda Mobile a call on 2732.

The transfer itself will happen the next working day if you submit the transfer request before 5.00pm Monday to Thursday (other than bank holidays). If not then it will be transferred in two working days. The transfer can happen at any point between 5am and midnight.

Frequently Asked Questions