VOXI PAC code: keep your number when changing mobile operators

Whether you want to join VOXI or leave it, you’ll need a PAC (Porting Authorisation Code) if you’re hoping to bring your number with you, and that’s where this guide comes in, as below you’ll find a full explanation of how to get a PAC code.

In fact, we’ve included the complete step-by-step process to leaving VOXI and taking your number with you, followed by the process for joining VOXI and keeping your number.

For anything not covered there, you’ll also find an FAQ at the end of this article, to help with any issues or questions you might still have.

Leaving VOXI and transferring your number

Leaving VOXI and taking your number with you is easy to do, you just need to follow three straightforward steps, which we’ve detailed below.

Note though that you shouldn’t manually cancel your VOXI contract. Doing this could cause you to lose your number, and your contract will be ended anyway once the process below is completed.

Step 1 - Request a VOXI PAC code

You can’t transfer your number without a PAC code, so getting one of those is the obvious first step. That said, if you’d rather order a new phone or SIM first then you can – just jump to step 2 and then come back here.

In any case, getting a PAC code from any network can be done just by sending a single text from the number you want to keep, and that’s the method we’d advise, as it’s fast, simple, and avoids you having to talk to anyone at the network.

However, if you’d prefer there are also other ways of getting a PAC code from VOXI, detailed below.

• Text to switch – Text the word ‘PAC’ to 65075
• Online – Sign into your account, then go to ‘Leave VOXI’
• Phone – Call 08080 057451

The PAC code you receive will last 30 days. If you haven’t used it in that time, just request a new one in the same way.

Step 2 - Order a new phone or SIM

As well as a PAC code, you also need to sign up with a plan on a new network. If you’re not sure what to go for, take a look at the phone deals and SIM Only deals on our site, as you can easily compare and filter deals to find exactly what you need.

Then just place your order, and note that on some networks you will have the option to enter your PAC code (if you already have it) during the checkout process. This will get the number transfer process moving, but it isn’t essential to do this at this stage, and not all networks even offer this.

If you’re not offered this or don’t yet have your PAC code, simply wait for your order to arrive, and activate your new SIM card. Make sure you’ve activated it (and received a new temporary number) before moving on to step 3.

Step 3 - Give your VOXI PAC code to your new network

Finally, if you didn’t enter your PAC code during checkout above, you’ll want to give your PAC code to the new network you’ve joined, and the process for this varies a little depending on which network that is, but generally it just involves filling in a short online form.

The chart below contains links to those forms for most of the UK’s networks, so just click through to the form for the network you’ve joined.

Typically the form will ask not just for your PAC code, but also for your new temporary number, the old number you want to keep, and potentially a few other details.

Then, once the form is complete, the number transfer will usually happen in 1-2 working days, unless you request a later date, which is an option on some networks.

Once your number has been transferred, your VOXI contract will also be cancelled, so you don’t have to manually do that.

Joining VOXI and transferring your number

It’s just as easy to join VOXI as to leave it, and the process is also essentially a three-step one.

We’ve detailed those steps below, but there are two things to note before starting. First, make sure you don’t manually cancel your old account. It will automatically be cancelled at the end of this process, and if you do so before then, you could lose your number.

Second, the first two steps below can be done in either order, you just need to do them both before moving to step 3.

Check VOXI coverage

VOXI SIM Deal

8GB Data

Unlimited Mins

Unlimited Texts

£8.00 a month

No contract

£8.00 a month

See Deal

Unlimited Social

VOXI SIM Deal

80GB Data

Unlimited Mins

Unlimited Texts

£10.00 a month

1 month contract

£10.00 a month

See Deal

Unlimited Social

VOXI SIM Deal

300GB Data

Unlimited Mins

Unlimited Texts

£20.00 a month

1 month contract

£20.00 a month

See Deal

Unlimited Music & VideoUnlimited Social

Step 1 - Request a PAC code from your existing network

To transfer your number to VOXI, you first need to get a PAC code from the network you’re leaving, and you can do that simply by texting ‘PAC’ to 65075 from the number you want to keep.

In many cases, you’ll then get a text back immediately with your PAC code, but some networks will instead text back asking for additional data (such as your date of birth) and will then send your PAC code once that’s been provided.

While this is the simplest method of getting a PAC code though, it’s not the only one, so if you’d prefer to use a different method, check the chart below for how you can get a PAC code from most UK networks.

Step 2 - Order a new VOXI SIM

As well as a PAC code you also need to be set up with a VOXI account and SIM card. So head to our VOXI SIM deals page and take a look at all the options, then order the one you want.

If you already have a PAC code then you’ll have the option to request a number transfer during the checkout process, but if not or you missed this option, you can still transfer your number later.

In this case, just sit back and wait for your VOXI SIM to arrive, and once it does you should activate it before heading to step 3.

Step 3 - Give your PAC code to VOXI

The final step is giving your PAC code to VOXI, which you can either do during checkout when ordering a VOXI SIM, or by heading to the ‘Transfer number’ section of your online VOXI account.

If you request the transfer before 5pm, your number will be transferred the next working day. If your request is made after 5pm, it will take 2 working days, and if there’s a bank holiday, that can extend the process slightly longer.

Frequently Asked Questions